Terms and Conditions

Standard Terms and Conditions for Consumer Purchases

Introduction
These standard terms and conditions govern consumer purchases of goods via the Internet. A consumer purchase refers to the sale of goods to a consumer who is not primarily acting within a business capacity, where the seller operates a business selling goods online. The contract has been prepared and recommended by the Consumer Authority.

Consumer purchases over the Internet are primarily regulated by the Contracts Act, the Consumer Purchases Act, the Marketing Act, the Right of Withdrawal Act, and the E-Commerce Act. These laws provide consumers with mandatory rights. The terms in this contract should not be construed as limiting consumers’ statutory rights but rather outline the key rights and obligations of both parties. The seller may choose to offer the buyer better terms than those specified in these conditions.

If the contract does not directly provide a solution to a particular issue, relevant legal provisions shall apply.

1. Agreement
The agreement between the buyer and the seller consists of the information provided by the seller in the online store’s ordering system (including details on product type, quantity, quality, price, and delivery terms), any direct correspondence between the parties (e.g., email), and these terms and conditions.

In case of discrepancies, direct correspondence and ordering system information take precedence over the terms and conditions, provided it does not contradict mandatory legislation.

2. Parties
Seller:

  • Company Name: UniformPartner Lietuva UAB
  • Address: Draugystes str. 19, LT-51230 Kaunas
  • Email: info@uniformpartner.lt
  • Phone Number: +370 407114
  • Organization Number: 111795227

The buyer is the legal entity placing the order.

3. Prices
Prices listed in the online store include VAT. The total cost, including all fees (VAT, customs, and similar) and delivery costs (shipping, packaging, etc.), will be specified before the order is placed. Orders shipped to Svalbard or Jan Mayen are exempt from VAT.

4. Conclusion of Agreement
The agreement becomes binding when the seller receives the buyer’s order. However, if there are obvious typing or pricing errors, and the other party knew or should have known of the error, the agreement will not be binding.

5. Order Confirmation
Once the order is received, the seller will promptly confirm it by sending an order confirmation to the buyer.

The buyer is advised to check the order confirmation for accuracy regarding quantity, product type, and price. If there are discrepancies, the buyer should contact the seller as soon as possible.

6. Payment
The seller may require payment from the time the goods are dispatched.

If the buyer pays with a credit or debit card, the seller may reserve the purchase amount for up to 4 days from the order date. For credit card payments, the Financial Agreements Act applies.

If invoicing is offered, the invoice will be issued upon dispatch, with a minimum payment deadline of 14 days after receipt of the goods.

Buyers under 18 years of age can only pay at delivery or by cash on delivery.

7. Payment Processing
For payment processing, we transfer the necessary personal data to our authorized payment processor, Maksekeskus AS, to ensure the completion of transactions securely and efficiently. Payments are processed in the accepted currencies, and Maksekeskus AS is responsible for handling transactions in accordance with their privacy and security policies.

8. Delivery
Delivery will be made as specified in the online store’s ordering system. If no delivery time is specified, the seller must deliver the goods within a reasonable time, and no later than 30 days after the order is placed.

If a prepaid order is not collected within 28 days after it is confirmed as ready for pickup, the order will be canceled. The buyer will receive notifications via SMS and email. The buyer will receive a refund for any items that qualify under the right of withdrawal.

9. Risk of Goods
The risk passes to the buyer when the goods are received according to the agreement. If the buyer fails to collect the goods within the agreed timeframe, the buyer still assumes the risk of any loss or damage.

10. Right of Withdrawal
The buyer has the right to withdraw from the purchase under the Right of Withdrawal Act. This means the buyer can return the goods within 10 days without providing a reason, provided the items are unused.

The buyer must notify the seller of the intention to withdraw within 10 days of receiving the goods and the withdrawal form. If the buyer receives the form at a later date, the withdrawal period starts from the day the form is received. If no information is provided, the withdrawal period is extended to 3 months, and if no information is given at all, it extends to 1 year.

The buyer must return the goods within a reasonable time, and the seller must refund the full purchase amount within 30 days of receiving the returned goods. The buyer bears the cost of return shipping.

The right of withdrawal does not apply to custom-made items or items that deteriorate quickly.

11. Inspection of Goods
Upon receipt, the buyer is encouraged to check that the goods match the order, are not damaged during transport, and are free from defects. Any issues should be reported to the seller as a complaint.

12. Complaints and Defects
If a defect is discovered, the buyer must notify the seller within a reasonable time, and no later than 2 years after receiving the goods. For items expected to last longer, the complaint period is extended to 5 years.

If the buyer paid with a credit card, they may also file a complaint directly with the credit provider.

13. Buyer’s Rights in Case of Delay
If the seller fails to deliver on time, the buyer may:

  • Withhold payment
  • Demand fulfillment of the purchase
  • Cancel the purchase
  • Claim compensation for financial losses

14. Buyer’s Rights in Case of Defects
If the item has a defect not caused by the buyer, they may demand:

  • Repair or replacement
  • Price reduction
  • Cancellation of the purchase
  • Compensation for financial losses

15. Seller’s Rights in Case of Buyer’s Breach
If the buyer fails to pay or fulfill other obligations, the seller may:

  • Withhold delivery
  • Demand payment
  • Cancel the agreement and seek compensation

Late payments may incur interest and collection fees.

16. Warranty
Any warranty provided by the seller or manufacturer is in addition to the buyer’s statutory rights.

17. Personal Data
The seller will only collect and store personal data necessary to fulfill the agreement. Data for buyers under 15 years of age can only be collected with parental consent.

If the seller wishes to use data for marketing, the buyer must provide explicit consent.

18. Dispute Resolution
The parties will attempt to resolve disputes amicably. The buyer may contact the Consumer Council for assistance. If an amicable resolution is not achieved, the dispute may be escalated to the Consumer Disputes Committee, whose decisions are legally binding unless challenged in court within 4 weeks.